Digital Delivery and Shipping Policy

• HomoeoRx Scholar and HomoeoRx Clinic are delivered as account-based digital access.
• Plan features are accessed through the supported HomoeoRx application or service after activation.
• A receipt, payment confirmation, or mandate registration is not a shipment confirmation and does not represent delivery of a physical product.

• Scholar access requires an existing HomoeoRx Student account with a verified email address.
• Clinic access requires an existing HomoeoRx Practitioner account that has completed the applicable practitioner approval process.
• The email entered at website checkout must identify the eligible HomoeoRx account to which access will be attached.
• Access is activated only after the payment provider confirms the required subscription event and HomoeoRx verifies the account, plan, payment status, and entitlement.
• A pending, failed, incomplete, reversed, disputed, or unverifiable transaction does not activate paid access.

Successful digital access is normally reflected within a few minutes after verified payment or mandate activation. Bank, app-store, payment-provider, network, or webhook delays may occasionally extend that time. Users should not start a second subscription while the first transaction is pending.

The subscription status shown in the HomoeoRx account is the authoritative delivery status. A browser success message alone does not grant access.

• Confirm that the registered HomoeoRx email was entered correctly and that the account remains eligible for the selected plan.
• Check the payment provider or app-store status before attempting another purchase.
• If payment appears successful but access is not available after a reasonable processing period, contact support with the account email, purchase channel, approximate transaction time, and provider reference.
• Do not send card details, UPI PINs, OTPs, passwords, patient records, clinical narratives, or identity-document images in a delivery-support request.

Where a subscription is purchased through Google Play or Apple, that store processes the transaction and sends entitlement information to HomoeoRx. Store processing times, account requirements, regional availability, and transaction history are governed by the applicable store. Manage the purchase through the same store account used to buy it.

We aim to respond to support requests within two business days.

Support email:support@homoeorx.com

Support phone:(+91) 9330383096

Legal entity:Chhayarani Technologies Pvt. Ltd.

Business address:C/236/301, Spandan, Kadampukur, North 24 Pargana 700135