Refund and Cancellation Policy

This policy applies to HomoeoRx Scholar, HomoeoRx Clinic, and other paid digital plans offered by Chhayarani Technologies Pvt. Ltd. The receipt or order history identifies the purchase channel. For a Google Play or Apple App Store transaction, that store's billing and refund process controls the transaction. For a direct website transaction, this policy and the terms shown at checkout apply, subject in every case to mandatory consumer law.

• A recurring plan renews for the billing interval displayed at purchase until cancelled through the applicable purchase channel.
• The purchase channel may place an authorisation or charge shortly before renewal according to its rules and the selected payment method.
• The current price, taxes, billing interval, renewal terms, trial terms, and included features are displayed before purchase.
• A future price change will be communicated through the relevant channel before it applies where notice is required. It will not change a completed billing period.

• Cancel through the same Google Play, Apple, or website account channel used to start the subscription.
• Cancellation normally stops the next renewal. Access ordinarily continues until the end of the already-paid period unless the purchase channel states otherwise.
• Cancellation does not, by itself, create a refund for the current period.
• Uninstalling the app, ceasing use, deleting a device, or deleting the HomoeoRx account does not necessarily cancel a store subscription.
• Account deletion and subscription cancellation are separate actions. Complete both where both outcomes are required.
• To avoid renewal, cancel before the renewal date shown by the purchase channel. Processing close to the renewal time may be subject to that channel's cut-off rules.

Google Play bills and administers purchases completed through its billing system. Open Google Play, select the correct Google account, and use Payments and subscriptions to manage or cancel the plan. Uninstalling HomoeoRx does not cancel a Google Play subscription.

Refund eligibility and timing are determined under Google Play's refund policy and applicable law. Google may direct some requests to the developer. Keep the Google Play order number and submit it through HomoeoRx support when developer review is required.

Apple bills and administers purchases completed through an Apple account. Manage or cancel the plan in the Apple subscription settings. Refund requests for Apple-billed transactions must normally be submitted through Apple's Report a Problem process. Apple decides eligibility and sends the decision; Chhayarani Technologies cannot directly reverse every Apple transaction.

A direct website purchase may be processed by Razorpay or another provider identified at checkout. Digital access may begin immediately after successful payment. Because a digital service cannot be returned like a physical item, a change-of-mind refund is not automatic after access or substantial use begins. We nevertheless review valid requests fairly and provide all remedies required by applicable consumer law.

Submit a request within seven calendar days of the charge where reasonably possible. A later request will still be considered where it concerns an unauthorised or duplicate charge, continuing service failure, legal right, or another issue that could not reasonably have been identified earlier.

A direct website refund, credit, correction, or restoration may be approved where:

• The same purchase was charged more than once and the duplicate has not already been automatically reversed.
• Payment succeeded but the purchased entitlement was not activated within a reasonable time after support was notified.
• The paid service is materially defective, deficient, unavailable for a sustained period, or materially different from the features represented at purchase, and the issue cannot be corrected within a reasonable time.
• An unauthorised transaction is promptly reported and supported by reasonable account or payment verification.
• We discontinue a prepaid service before the end of its paid term without supplying a reasonably equivalent replacement; a proportionate remedy may apply.
• A refund or other remedy is required by applicable law, a payment-network rule, or a competent authority.

• Change of mind after digital access has started or substantial plan benefits have been used.
• Failure to cancel before a disclosed renewal date, unless law or the purchase channel provides a remedy.
• Unused time in a billing period after an ordinary cancellation.
• Loss of access caused by unsupported devices, poor internet, or compatibility requirements disclosed before purchase.
• Suspension or termination resulting from fraud, account sharing, unlawful use, credential misrepresentation, or material breach of the Terms.
• Institutional, promotional, complimentary, trial, coupon, or bundled access not paid for directly by the requesting user.
• Dissatisfaction with an educational or clinical outcome, because HomoeoRx does not guarantee examination performance, diagnosis, cure, or treatment results.

These examples do not override a non-waivable consumer right or prevent review of an exceptional case on its facts.

• A trial may convert to a paid plan on the disclosed date unless cancelled through the purchase channel before the trial ends.
• Promotional prices and coupons apply only to the disclosed plan, user, period, and eligibility conditions and normally have no cash value.
• Upgrade, downgrade, proration, and immediate plan-change treatment follow the purchase channel's displayed rules.
• Where a store controls billing, only options supported by that store can be offered.

A failed or pending debit may be automatically reversed by the bank, UPI provider, app store, or payment gateway. Check the transaction status and allow the provider's stated reversal period before submitting duplicate requests. Report an unrecognised transaction promptly to both the purchase channel or bank and HomoeoRx support. We may secure the account while reviewing the report.

Use the support form, select "Subscription", and provide only the information needed to locate and assess the payment:

• Registered account email and account type.
• Purchase channel, plan, amount, and purchase or renewal date.
• Google Play order number, Apple reference, Razorpay payment ID, or other transaction reference.
• A concise explanation of the issue and relevant non-sensitive evidence.

Never submit a complete card number, CVV, UPI PIN, bank password, account password, or OTP. Keep the support reference number displayed after submission. We may request reasonable identity, account, or transaction verification before acting.

We aim to acknowledge a consumer complaint within 48 hours and resolve it within one month. Straightforward billing requests are normally reviewed sooner. Complex, fraudulent, app-store-controlled, or incomplete requests may require information from the user or payment provider.

An approved direct-payment refund is returned to the original payment method; it is not paid to a different account or in cash. After initiation, Razorpay and banking partners commonly require approximately 5 to 10 business days, although the actual period depends on the payment method and bank. App-store refund timing is controlled by the relevant store. Taxes and invoices will be adjusted where required.

Contact support first so we can investigate quickly. A bank or payment-provider dispute remains subject to that provider's process. We may provide transaction, entitlement, communication, and account-security records reasonably required to answer a dispute. Fraudulent or duplicative chargebacks may result in restricted access, without limiting a genuine consumer's lawful remedies.

If first-line support does not resolve the issue, reply with the existing reference number and request escalation to the Grievance Officer. The consumer may also use any statutory consumer grievance or commission process available under Indian law.

Grievance Officer:GRIEVANCE_OFFICER_NAME_PLACEHOLDERRequired before launch

Designation:Grievance Officer - HomoeoRx

Billing and grievance email:SUPPORT_EMAIL_PLACEHOLDERRequired before launch

Customer-care phone:SUPPORT_PHONE_PLACEHOLDERRequired before launch

Postal address:C/236/301, Spandan, Kadampukur, North 24 Pargana 700135

Legal entity:Chhayarani Technologies Pvt. Ltd.

Business address:C/236/301, Spandan, Kadampukur, North 24 Pargana 700135

GSTIN, if applicable:Not applicable

We may update this policy prospectively when purchase channels, plans, or legal requirements change. The terms presented at the time of a completed purchase continue to inform that transaction, except where a later legal requirement or a change more favourable to the consumer applies.